2000376 - Human-Centred Design for People Leaders
Course Description
Innovation starts with understanding people. Human-centred design (HCD) offers a practical leadership toolkit for solving complex problems, improving team performance, and driving meaningful innovation in the workplace.
Leaders today navigate competing priorities, evolving systems, and diverse human needs. Through methods such as empathy mapping, sensemaking, reframing, and rapid prototyping, they can uncover the root causes of challenges, explore creative possibilities, and test ideas that lead to better outcomes for both people and organizations.
Bridging design and leadership practice, HCD cultivates curiosity, experimentation, and evidence-based decision-making—transforming how teams work and learn. Applied effectively, it enables leaders to enhance collaboration, build trust, and create the conditions for continuous improvement and innovation—not as a one-time project, but as an everyday leadership habit.
This course is part of the Next Move: Professional Growth Series within the Tier 2 – Lead category.
What You'll Learn
Upon successful completion of this course, you will be able to:
- Demonstrate human-centred leadership practices that foster curiosity, empathy, and adaptability in complex environments
- Facilitate inclusive and collaborative design conversations that enable learning, experimentation, and improvement
- Use creative ideation and rapid-prototyping methods to generate, test, and refine innovative solutions
- Define and reframe workplace problems into clear, actionable opportunity statements that inspire new approaches
- Apply empathy and sensemaking techniques to understand stakeholder needs and identify underlying challenges that hinder performance or innovation
- Explain the core principles and mindset of human-centered design and its relevance to leadership, problem-solving, and innovation
Technical Requirements
You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).
*Course details are subject to change.