2000391 - Workplace Relationships, Communication & Conflict
Course Description
Develop the self-awareness and practical skills needed to communicate effectively, build productive workplace relationships, and navigate conflict with greater confidence. Explore how communication styles, workplace habits, assumptions, and conflict responses influence interactions with colleagues, managers, and teams. Through self-assessments, reflection activities, workplace scenarios, and practical frameworks, you will gain insight into your communication strengths and blind spots, learn strategies for giving and receiving feedback, and develop approaches for managing workplace tension and difficult conversations more effectively.
This course is part of the Next Move: Professional Growth Series within the Tier 1 - Advance (Professional Foundations) category.What You'll Learn
Upon successful completion of this course, you will be able to:
- Assess your communication preferences, workplace habits, and conflict tendencies using self-reflection tools and workplace effectiveness audits.
- Explain how communication styles, assumptions, feedback practices, and interpersonal dynamics influence workplace relationships and collaboration.
- Analyze common workplace communication challenges, misunderstandings, and conflict situations to identify contributing factors and potential responses.
- Apply practical communication, feedback, and conflict-management frameworks to workplace scenarios involving colleagues, managers, teams, and stakeholders.
- Develop a personal communication and relationship effectiveness plan that identifies opportunities to strengthen workplace relationships, improve communication practices, and navigate conflict more constructively.
Workplace Application
Complete a Communication & Relationship Effectiveness Assessment that combines a communication style reflection, workplace habits audit, and conflict response assessment. Using these insights, you will analyze a current workplace communication or relationship challenge and develop a practical action plan to improve communication effectiveness and working relationships.
Theories leveraged: DISC, Thomas-Kilmann (TKI), Conflicts Dynamics Profile (CDP)Technical Requirements
You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).
*Course details are subject to change.