1002007 - Fundaments of Case Management Training
Course Description
Develop the essential skills you need to thrive in your role as case manager. Strengthen your communication and leadership abilities through hands-on, interactive learning. From mastering active listening and effective communication to sharpening your decision-making and time management, you’ll gain practical tools you can use right away. Whether you're just starting out or looking to fine-tune your skills, this course will help you step into your role with clarity and confidence.
What You'll Learn
Upon successful completion of this course, you will be able to:
- Demonstrate effective communication skills with claimants, employers, treatment providers, and other stakeholders through clear, concise, and professional interactions.
- Apply a client-centred approach to actively involve claimants throughout the claims process, ensuring their needs and preferences are prioritized.
- Identify and articulate the benefits of return-to-work programs in the recovery process, supporting claimants' rehabilitation and reintegration.
- Exhibit effective and efficient communication within internal units to facilitate collaboration and information sharing.
- Utilize organizational and time management skills to manage and track multiple claims simultaneously, ensuring timely and accurate processing.
- Identify barriers to claims progress and implement strategies to redirect the claims process towards managing the compensable injury.
- Employ appropriate strategies to gather and analyze information necessary for informed decision-making in case management.
- Communicate decisions clearly, impartially, and in a manner that is easily understood by all stakeholders.
- Create and modify case management plans that reflect current functional levels, including any restrictions and limitations, to promote progress towards resolution.
- Successfully bring claims to resolution by implementing effective case management practices and ensuring all necessary steps are completed.
Additional Requirements
- Job roles/levels: e.g., mid-level managers, executives, frontline staff
- Relevant industry sectors
- Expected prior knowledge or experience level
- Preferred Language
Technical Requirements
You are responsible for ensuring that your computer system meets the necessary system requirements. Use the browser check tool to ensure your browser settings are compatible and up to date (results will be displayed in a new browser window).
*Course details are subject to change.